submitting any information about you and/or others (in which case you will
obtain express consent from those individuals affected and will inform them of
how their information is being used) within this website, you and they consent
operated by Cavere Property Management Ltd. Any other websites that may be
linked to or by our website(s) will be subject to their own policies which may
differ from ours. You should carefully read the privacy policies of these
websites before submitting any personal information.
1. Who we are and our approach to your
this Privacy Notice, 'we', 'us' and 'our' refers to Cavere Property Management
Ltd trading as York-Holiday-Apartments.co.uk
privacy and security of your personal information is very important to us so we
want to assure you that your information will be properly managed and protected
when it is in our hands. Please read this notice carefully as it explains how
we and/or carefully selected third parties we work with, collect and use your
ask for more information about our use of your personal information or complain
about its use, by contacting us at 10 Precentors Court, York YO1 7EJ or by
2. What information do we collect and where
do we get it from?
So we can
provide our services to you, and manage these services, we will ask you to
share your personal information with us. The circumstances in which we use your
information, the reasons why we ask for it and details of how we will use it
are explained in section 3 of this notice. The information we collect about you
varies, depending on your particular circumstances and requirements and may
include, for example:
information about you, such as your name, address, contact details.
details, such as your bank account and card details.
* Information about your use of our website such
as your IP address, which is a unique number identifying your computer
collect personal information from the following sources: * You
or someone connected to you as part of a booking or enquiry.
available sources of information, such as social media and networking sites.
booking websites if you have requested information about availability or a
booking with us. The information you provide is shared with us and used for the
purposes set out in section 3 of this notice. The information in this notice
will apply in addition to any information given to you by that booking website
about the use of your personal information.
If you have
given us information about someone else, you will have confirmed that you have
the consent of these individuals to share their personal information with us.
You should share this privacy notice with all individuals whose personal
information you have shared with us, as it may also apply to them.
3. Why do we collect this information and
how will we use it? We
and/or our carefully selected third parties may collect and use your personal
information under the following circumstances or for the following reasons:
To provide you services relating to a booking enquiry and/or booking such as:
price for accommodation
you with a booking contract
we can send you an invoice for your stay
for check in and check out
collection and use of information such as your name, address, age, who would
like to stay, is necessary to provide you with a quotation and/or booking
contract. Without this information, we will be unable to assess your request. Our
assessment of your booking request may involve an automated decision to
determine whether we are able to provide you with a booking contract and/or the
price. The decisions involve the use of systems, such as our price rating and availability
tools, and are dependent on the information you provide us, e.g. postcode, to
produce a result as to whether we are able to provide a quotation and/or what
the relevant price for your booking will be. If you object to an automated
decision that is required to determine your booking, then we will be unable to
provide you with a booking contract.
we have a justifiable reason, such as:
records about you and our correspondence with you as well as your current and
past bookings. This is so that we can appropriately and effectively manage our
relationship with you as well as satisfy any legal and regulatory obligations.
and detecting fraud, financial crime and anti-money laundering. We may use your
personal information to prevent fraud and in doing so may:
personal information about you from databases as described in this notice and
from publically available sources, such as social media and networking sites
your personal information with fraud prevention agencies. Your personal
information will be checked with and recorded by a fraud prevention agency. If
false or inaccurate information is provided and fraud is identified, details
will be passed to the fraud prevention agency. This information will be
accessed and used by us, law enforcement agencies and other organisations to
prevent fraud and money laundering, e.g. when managing credit and credit
related accounts or facilities; recording debt; checking details on our payment
portals and credit/debit card providers. The information we share may be used
by those companies when making decisions about you.
sales information to third parties, such as booking websites which you may have
used to book with us, so that we can fulfil our contractual responsibilities to
out processes, such as statistical and trend research and analysis, which may
include computerised processes which profile you. This is to better understand,
predict and forecast our customer's or prospective customer's preferences and
to improve the products and services we offer.
information about how we communicate our products and services, please refer to
section 4 of this notice.
anonymise and combine the information you have given us to understand more
about you, create new products and services as well as helping us with our
and monitoring calls for training purposes, to improve the quality of our
service, to help us deal with queries or complaints from you and to prevent and
detect fraud and financial crime. We may also use CCTV recording equipment in
and around our premises for monitoring and security purposes.c)
You have given us your permission:
use your sensitive personal information in order to provide you with a
quotation, price and/or the services set out in your booking contract and terms
and conditions, e.g. making reasonable adjustments as a result of a disability
you have told us about. Where you have provided sensitive personal information
about someone connected to you, e.g. additional guests, you will have confirmed
that you have their permission to share this information with us
* To use
personal or sensitive information about a child in order to assess the
suitability of a property or fulfil the services outlined in your booking
contract or our terms and conditions.
For details about how we use your information to communicate our similar
products and/or services, your use of our websites and email communications,
please refer to section 4 of this notice.
share your information with third parties in order to carry out the above
activities. For further details about who we might share your information with,
please refer to section 5 of this notice.
4. How we communicate with you about our
similar products and services and information about your use of our websites.
* We will
contact you in order to communicate our products and/or services to you, which
we believe may be of interest to you and which relate to your travel and
may be times when we will need your permission to provide information about
products and services to you, such as:
the product or service is not similar to those that we currently provide to you
but we believe you may be interested in
you have opted out of us sending details of or contacting you in relation to
the products and services we offer
may communicate with you by post, email, SMS, telephone and/or digital methods,
such as social media and online advertising – unless you have told us you do not
want us to. Where you no longer have a live booking with us or where we have
provided you with a quote in the past, we will keep you informed about our
products and services for a period of up to three years if contacting you by
telephone or for up to five years if contacting you by other means.
selected business partners may use your personal information to only make our
promotional offers available to you and manage those offers on our behalf.
look to develop and enhance the information we hold about you with the aim of
improving our product and service offerings and how we communicate these to
you, where you have given us permission, or where we believe our products and
service may be of interest to you. We may collect personal information about
you or share your information with carefully selected third party databases
which, when combined with the personal information you have given us, help us
to target and tailor communications, which we believe may be more relevant to
you. For more information about the third party databases we use, please
contact us using the details set out in section 1 of this notice.
also contact you if you fail to complete an online booking to see if we can
offer you any help with this. You can ask us to stop contacting you about our
products and services by:
Email – firstname.lastname@example.org
Post – 10
Precentors Court, York, YO1 7EJ
your personal information when using our websites and email communications:
visit one of our websites we may collect information from you, such as your
email address, IP address and other online identifiers. This helps us to track
unique visits and monitor patterns of customer website traffic, such as who
visits and why they visit. We use third parties to collate IP addresses to help
us understand our internet traffic data and data regarding your browser type
We may use
cookies and/or pixel tags on some pages of our website. A cookie is a small
text file sent to your computer. A pixel tag is an invisible tag placed on
certain pages of our website, but not on your computer. Pixel tags usually work
together with cookies to help us to give you a more tailored service. We also use
cookies and pixel tags in our email communication to personalise the email and
track whether the email has been opened and whether the recipient has used any
website links contained in the email communication. This allows us to monitor
and improve our email communications and website. Useful information about
cookies, including how to remove them, can be found at
browsers normally accept cookies by default, although it is possible to set a
browser to reject cookies. We will ask your permission before using any cookie
that is not essential to the email or the use of the website. However, refusing
to accept cookies may restrict your use of our website and/or delay or affect
nature of the internet is such that data may flow over networks without
security measures, and may be accessed and used by people other than those for whom
the data is intended. Whilst this is outside of our control, we do take the
protection of your information very seriously and aim to apply appropriate
levels of security at all times.
5. Who might we share your information with?
share your personal information with:
that have a specific role laid out in law, such as statutory bodies, regulatory
authorities and other authorised bodies
organisations where we have a duty to or are permitted to disclose your
personal information by law, e.g. if we receive a valid request from the police
or other third party organisation in the interest of preventing and detecting
prevention agencies and operators of registers available to the insurance
industry to check information and prevent fraud. This is outlined in more
detail under section 3 of this privacy notice
parties we use to recover money you may owe us or to whom we may sell your debt
company if our business or part of it is bought or taken over by that company,
to make sure your booking can continue to be serviced, or as part of
preliminary discussions with that company about a possible sale or take over
companies when we are trialling their products and services which we consider
may improve our services to you or our business processes
third parties if you have given us your permission to do so, or there is
sufficient reason to believe they are acting on your behalf
required by law, we will never share your personal data without the appropriate
and necessary care and safeguards being in place.
6. How long will we keep your information?
only keep your information for as long as is reasonably necessary for the
purposes set out in this privacy notice and to fulfil our legal and regulatory
obligations. For further information about how long we will keep your
information, please contact us using the contact details outlined in section 1 of
7. Use and storage of your information
personal information we and our carefully selected third parties collect from
you may be transferred to, stored and processed outside the European Economic
Area (EEA). We or our service providers may use cloud based computer systems,
e.g. network of remote servers hosted on the internet which process and store
your information to which foreign law enforcement agencies may have the power
to require access. We will not transfer your information outside the EEA unless
it is to a country our information regulator has assessed as having adequate
data protection laws, or we have taken all reasonable steps to ensure the
company has the necessary privacy and security controls in place to protect
your information as if it were in the EEA. Our contracts with these companies
will detail the necessary requirements to ensure your information is protected.
We will assess these companies’ security arrangements from time to time,
ensuring they are only using your information as agreed. If you would like more
information about the safeguards we have in place, please contact us using the
details outlined in section 1 of this notice.
8. How will we deal with others acting on
manage your booking, we will deal with individuals you nominate, including
third parties we reasonably believe to be acting on your behalf, providing they
are able to answer our security questions. However, for your protection, if you
need to change your contact address or cancel your booking we will need to
speak to you directly, your legal representative, someone you have nominated
and given us permission to discuss your personal details, or power of attorney.
9. Your rights.
You have a
number of rights concerning the personal information we use. These include the
for access to and a copy of your personal information
* Ask us
to correct or delete your personal information
us to restrict or object to the use of your personal information at any time
you have previously given us your permission to use your personal information,
withdraw that permission. Where your permission is withdrawn, your previous consent
will remain valid in respect of our use of your information prior to the date
you withdrew it, or if any marketing material has been sent prior to you
advising that you do not want us to contact you again
to the Information Commissioner's Office at any time if you object to the way
we use your personal information. For more information please go to
to an automated decision, including profiling. For details about the profiling
activity we undertake, please refer to section 3 of this notice.
your rights or make a request, please contact us using the details outlined in
section 1 of this notice.
note, in some cases even when you make a request concerning your personal
information we may not be required, or may not be able, to honour it as this
may result in us not being able to fulfil our legal and regulatory obligations,
or there is a minimum statutory period of time for which we have to keep your
information. If this is the case, we will let you know our reasons.